Payment Policy

Payment must be received before orders are shipped. We will charge your credit card for the full amount of purchases. We accept Visa, MasterCard, American Express, and Discover. Cash, checks, or money orders are not accepted.

Quoted Prices

Quoted Prices – All prices are exclusive of Federal and State taxes of any type. Prices are based upon G.B Hill Medical Supply pricing at time of order acceptance.

Placing Orders

Orders may be placed via the internet through www.gbhillmedical.com. Online orders are the preferred method of ordering and will enable your order to be processed in the most expeditious manner.

Shipping Policy

Orders are processed to ship within 2-3 business days; however, this does not include shipping time. If you require an expedited delivery, please state in the comment’s section. Additional charges will apply.

Returns/Refund Policy

Please review your order for accuracy prior to submission. Orders that have been shipped cannot be returned. All sales that have been shipped are final and are not eligible for return, refund, or replacement (except for damaged or defective items).

Damaged or Defective Items

1) If your item arrived in a less-than-satisfactory condition, within 72 hours of receipt of shipment, Customer Service [email protected] must be notified via the shipping discrepancy form.

2) A copy of the delivery receipt, properly signed detailing any damages or shortages must be included.

3) For bulk orders, all shrink-wrapped pallets must be inspected for obvious damage upon arrival. If any of the pallets arrive without the shrink wrap, top sheet, broken seal tape, or double stack label this MUST be noted on the drivers delivery receipt and signed by the driver. It should be assumed that pallets delivered in this manner will contain concealed damages or shortages. You can require the driver to stay while you verify the contents of the shipment and look for damages inside the pallets.

4) Customer Service will acknowledge receipt of your discrepancy within 24 hours via email and coordinate the delivery of a replacement item(s).